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This section includes the following information should you need technical support:


Instructions on uninstalling the program.

Knowledge Base:

A list of questions you might have and answers (links to relevant information and instruction).

Contact Support:

Methods of contacting our support team to assist in addressing your issues.

From the Viewer

This section also includes the following support tools which can be accessed from the Viewer :

Submit File For Analysis

Instructions on how to submit a file that you cannot open to our support team for analysis.

Product Updates

To check for any recent program updates.


To access these from the Viewer, do the following:

Open the Viewer and click the Help drop down menu.  Select one of the items listed.